Payment & Security

At Abqnb®, we want checkout to be simple, transparent, and secure. This page explains the payment options, security measures, verification steps, and support available when purchasing kitchenware from our store.

Payment Methods

The payment methods available for your order are displayed during checkout. Availability may vary depending on your location, selected currency, device, and the payment providers supporting your transaction.

Choose one of the payment methods shown at checkout and follow the instructions to complete your purchase.

We cannot guarantee that every payment method will be available for every customer or transaction.

Reviewing Your Order Total

Before completing your purchase, review the displayed currency, product prices, discounts, delivery charges, and applicable taxes.

Your complete order total will be displayed before you authorize payment.

If your bank, card issuer, or payment provider applies currency conversion charges, international transaction fees, or other costs, contact that provider directly for further information.

Payment Security

Our store uses Shopify’s secure checkout infrastructure to accept orders and process payments.

Payment information submitted through checkout is encrypted during transmission and handled by Shopify and the relevant payment providers. Shopify is certified as a Level 1 PCI DSS compliant service provider.

Abqnb® does not need your complete payment card information to provide ordinary customer support.

Never send us any of the following by email, chat, or another message:

• Your complete payment card number.

• Your card security or verification code.

• Your banking password.

• Your account password.

• A one-time verification or authentication code.

Billing Information and Verification

Enter your billing details exactly as they are registered with your bank, card issuer, or payment provider.

Incorrect, incomplete, or mismatched billing information may cause a transaction to be delayed or declined.

Your payment provider may require an additional verification step, such as a one-time code, banking application confirmation, or another identity check. Complete the requested verification directly through the provider’s authorized system.

Payment Authorization

Submitting an order authorizes the relevant payment provider to process the displayed order total using your selected payment method.

In some cases, a bank or payment provider may place a temporary authorization hold on funds while a transaction is being reviewed or processed. The timing for releasing an unsuccessful or canceled authorization is controlled by the relevant provider.

Contact your bank or payment provider if you have questions about a pending authorization.

If Your Payment Is Declined

A payment may be unsuccessful for several reasons. Before attempting the transaction again, confirm that:

• Your card or payment details are correct.

• Your billing address matches the information held by your payment provider.

• You have sufficient funds or available credit.

• Your card or payment method has not expired.

• The payment method is enabled for online or international purchases where applicable.

• Any required identity or security verification has been completed.

• Your bank or payment provider has not blocked the transaction.

If the issue continues, try another payment method displayed at checkout or contact your bank or payment provider.

For your security, we cannot override a payment provider’s decision or complete its verification process on your behalf.

Order Confirmation

After an order is successfully placed, we will send a confirmation message to the email address entered at checkout.

If the confirmation does not appear in your inbox, check your spam or junk folder.

If you are unsure whether an order was completed, contact us before placing the same order again. Include your name, email address, and any order number you received. Do not send complete payment card details.

Unexpected or Duplicate Charges

If you notice an unexpected or duplicate charge associated with an Abqnb® order, email service@abqnb.com with:

• Your order number, if available.

• The transaction date.

• The amount charged.

• A brief description of the issue.

Do not include your complete card number or security code.

If you believe your payment method has been lost, stolen, or used without authorization, contact your bank or payment provider immediately.

Refunds

For an eligible return, we will issue the refund to the original payment method within 10 business days after receiving and inspecting the returned product.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

A refund normally cannot be transferred to another card, account, or payment method.

Please review our Return & Refund Policy for return eligibility, shipping responsibilities, inspection requirements, and additional refund information.

Contact Our Team

For checkout assistance, payment questions, or help with an order, contact:

Brand: Abqnb®
Company Name: Chongqing Yinhetianyuan Cultural Media Co., Ltd.
Email: service@abqnb.com
Phone Number: +1 (997) 306-5431