Frequently Asked Questions

What does Abqnb® offer?

Abqnb® offers thoughtfully designed kitchenware for preparing, cooking, baking, and serving. Our collection includes turners, kitchen tongs, whisks, bench scrapers, ladles, citrus presses, measuring cups, colanders, spoon rests, cutting boards, potato mashers, and rolling pins.

Each product page provides information about the design, materials, available colors or sizes, care instructions, and product options.

How do I contact Abqnb®?

Email us at service@abqnb.com.

For questions about an existing purchase, please include your order number so we can locate the relevant details and assist you efficiently.

How do I choose the right kitchen tool?

Consider the task you want the product to perform, its dimensions, materials, available options, and compatibility with your cookware or work surface.

Review the product images and description before ordering. If you need assistance comparing products, email service@abqnb.com with links to the products you are considering.

When will my order be ready to ship?

Please refer to the processing information provided at checkout or contact service@abqnb.com for the preparation timeframe applicable to your order.

The processing period is separate from the time your parcel spends in transit.

How can I track my delivery?

We will send tracking information by email after your parcel has shipped. If you cannot find the message, please check your spam or junk folder.

If you need assistance locating your tracking details, contact our team with your order number.

When should I expect my parcel?

Delivery estimates depend on your destination and the shipping method available for your order. Refer to the shipping information shown at checkout for the estimated timeframe.

Once your order has shipped, use the tracking details provided by email to follow its progress.

Can I cancel my order?

Please send cancellation requests to service@abqnb.com as soon as possible after placing your order.

We will check whether cancellation is still possible. Once order processing or fulfillment has begun, we cannot guarantee that the order can be stopped.

Can I correct my shipping address?

If you notice an address error, email us as soon as possible with your order number and the complete corrected address.

We will check whether the change is still possible. Once processing or dispatch has begun, we cannot guarantee that the shipping address can be changed.

Which items qualify for a return?

Return requests can be made within 30 calendar days of delivery.

For change-of-mind returns, products must be unused, undamaged, and returned in their original condition. All included parts, accessories, instructions, and packaging should be returned where applicable.

Products showing food residue, stains, odors, scratches, dents, chips, cracks, heat damage, or other signs of use may not qualify for a change-of-mind return.

Please read our Return & Refund Policy for the complete return conditions.

How do I start a return?

Contact service@abqnb.com with your order number and the reason for your return request.

Wait until our team approves the return and provides shipping instructions before sending anything back. Do not use our business address as a return destination unless our team specifically instructs you to do so.

Who pays for return shipping?

Customers are responsible for return postage for change-of-mind returns.

For damaged, defective, incorrect, or misdescribed products, Abqnb® covers the necessary return shipping costs.

There is no restocking fee.

When will I receive my refund?

After your return reaches us, we will inspect it and email you with the outcome.

For eligible returns, the refund will be issued to the original payment method within 10 business days after we receive and inspect the returned product. Your bank or payment provider may require additional time to display the refund.

Original delivery charges are generally non-refundable for change-of-mind returns, except where required by applicable law. Please refer to our Return & Refund Policy for further details.

What if my product arrives damaged or defective?

Email service@abqnb.com with your order number, a brief explanation, and clear photographs of the issue.

Examples may include a cracked ceramic product, a damaged handle, a dented metal component, missing parts, or another manufacturing defect.

Our team will assess the issue and help arrange an appropriate resolution, such as a replacement or refund.

What should I do if an item is incorrect or missing?

Contact us with your order number and identify the product that is missing or different from what you ordered.

Where applicable, include photographs of the products received, their labels, and the parcel packaging. These details help us investigate and resolve the issue efficiently.

Where can I find material and care information?

Check the product description and any care instructions included with your order.

Cleaning, drying, storage, heat exposure, and dishwasher suitability can differ depending on the product and its materials. Always follow the instructions provided for the specific item.

Before placing a product in a dishwasher, microwave, oven, or on a direct heat source, confirm that the product instructions permit that use.

For further assistance, email service@abqnb.com with the product name or your order number.

How is my personal information handled?

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

For privacy questions or requests, contact service@abqnb.com.